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  • A guide to the transfer of accounts from LBISL to LBCM

  • Some accounts in Jersey were provided by Lloyds Bank (International Services) Limited (LBISL), which is a subsidiary of Lloyds Bank Corporate Markets plc (LBCM). LBISL is incorporated in Jersey and LBCM is incorporated in England and Wales. On 1 August we transferred accounts held with LBISL to the Jersey branch of LBCM, which trades under the name Lloyds Bank International. We made this change to simplify our business.

    This guide tells you what the changes mean for you.

  • What the transfer means to you

  • The day to day running of my accounts

    Will the way my accounts work and the way I bank stay the same?

    You can carry on banking and managing your accounts as you do today. Your account numbers and sort codes will stay the same. How you contact us and use our services will not change as a result of this transfer.

    Will my standing orders continue to work as they do now?

    These will carry on as they do today.

    Will I need a new card or PIN?

    You can carry on using your cards and PINs as you do now.

    My account is currently blocked as I need to provide some documentation. Will the block remain in place after the transfer?

    Your blocked account will be transferred to LBCM. Once you have provided your documentation, the block will be removed.

  • Accessing information about my accounts

    Can I still request historical statements?

    You will continue to have access to the same information that you do today.

    I use Internet Banking - will my log on details stay the same?

    You can continue to log on using the same user ID, password and memorable information that you use today. The only changes to Internet Banking will be that you’ll see references to LBCM and the trading name of Lloyds Bank International.

    I use Telephone Banking - will my security details stay the same?

    You can continue to use the same Telephone Banking Personal Security Number that you use today. The only changes to Telephone Banking will be that you’ll hear references to LBCM and the trading name of Lloyds Bank International.

    Will the contacts for my accounts change?

    You can continue to contact us using the same details you do today.

  • Deposits, protection and shareholdings

    How safe are my deposits with LBCM plc?

    LBCM is a core part of the Lloyds Banking Group, one of the largest banking groups in the UK. LBCM has an A+ rating from Fitch, an A1 rating from Moody’s and an A rating from Standard & Poor’s, all with a positive outlook. These ratings are correct at February 2022. Ratings may change over time.

    Will this change how my eligible deposits are protected?

    There will be no change to depositor protection under the Jersey Bank Depositors Compensation Scheme. Eligible deposits with LBI SL and LBCM are protected by the Jersey Bank Depositors Compensation Scheme. You can find more information on the compensation scheme’s website at www.jerseydcs.je/

  • You can review the Court documents

    For a copy of the Act of Court, the full Scheme document, auditor’s report and sample customer letter you can click on the links below:

    View the Act of Court

    View the full Scheme document

    View the independent auditor’s report

    View the sample customer letter

  • To contact us

    Call us on: 0345 7449900 or +44 (0) 1539 736626. Lines are open 8am to 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week.

    Visit us at:
    Lloyds Bank
    9 Broad Street
    St Helier
    Jersey
    JE2 3RR

    You can write to us at:
    Customer Relations
    Villiers House
    2 Victoria Street
    Douglas
    Isle of Man
    IM1 2LN

Lloyds Bank Corporate Markets plc is authorised and regulated in the UK as the non-ring fenced bank of the Lloyds Banking Group. The Jersey, Guernsey and Isle of Man branches of Lloyds Bank Corporate Markets plc are each separately licensed as regulated deposit-takers in their respective jurisdictions. Lloyds Bank Corporate Markets plc is independent from Lloyds Bank plc, which is authorised and regulated in the UK as the ring fenced bank of the Lloyds Banking Group. For more information on ring-fencing visit international.lloydsbank.com/ringfencing/.

Our International services are offered by Lloyds Bank Corporate Markets plc. See Company Information. Whilst our services will be available to many customers, there are countries where, due to legal or regulatory restraints, we cannot provide them.

Rules and regulations made under the UK Financial Services and Markets Act 2000 for the protection of depositors and investors, including the Financial Services Compensation Scheme, do not apply to the financial services business of companies within the Lloyds Banking Group carried out from offices outside of the United Kingdom.

Lloyds Bank Corporate Markets plc. Registered Office and principal place of business: 25 Gresham Street, London, EC2V 7HN. Registered in England and Wales no. 10399850 with company number 10399850. Lloyds Bank Corporate Markets plc in the UK is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 763256. Authorisation can be checked on the Financial Services Register.

Services provided by the Jersey, Guernsey and Isle of Man branches of Lloyds Bank Corporate Markets plc will be subject to the regulatory regime applicable in their respective jurisdiction, which will differ in some or all respects from that of the UK.

Further information about the regulatory status of the Jersey, Guernsey and Isle of Man branches of Lloyds Bank Corporate Markets plc, is set out below.

The Jersey branch of Lloyds Bank Corporate Markets plc, principal place of business 9 Broad Street, St Helier, Jersey, JE2 3RR, is regulated by the Jersey Financial Services Commission to carry on deposit-taking business under the Banking Business (Jersey) Law 1991 and general insurance mediation business under the Financial Services (Jersey) Law 1998 and has also notified the Jersey Financial Services Commission that it carries on money service business. Lloyds Bank Corporate Markets plc, Jersey Branch, subscribes to the Jersey Code of Practice for Consumer Lending.

The Guernsey branch of Lloyds Bank Corporate Markets plc, principal place of business 1 Smith Street, St Peter Port, Guernsey GY1 2JN, is licensed by the Guernsey Financial Services Commission to take deposits and insurance intermediary business under the Banking Supervision (Bailiwick of Guernsey) Law 2020, and the Insurance Managers and Insurance Intermediaries (Bailiwick of Guernsey) Law, 2002 (as amended), respectively, and is also registered with the Guernsey Financial Services Commission as a money service provider.

The Isle of Man branch of Lloyds Bank Corporate Markets plc, principal place of business Villiers House, 2 Victoria Street, Douglas, Isle of Man, IM1 2LN, is licensed by the Isle of Man Financial Services Authority to conduct deposit-taking and is also registered as an insurance intermediary in respect of general business.

Lloyds Bank International is the registered business name of Lloyds Bank Corporate Markets plc in Jersey and the Isle of Man.

Lloyds Banking Group plc does not guarantee the liabilities of its subsidiaries. The paid up capital and reserves of Lloyds Banking Group plc was £53.152bn billion as at 31 December 2021. Rules and regulations made under the UK Financial Services and Markets Act 2000, including the Financial Services Compensation Scheme, do not apply to the financial services business of companies within the Lloyds Banking Group carried out from offices outside the United Kingdom.

The paid up share capital and reserves of Lloyds Bank Corporate Markets plc was £3.489 billion as at 31 December 2021. Copies of our terms and conditions and latest report and accounts are available upon request from the above registered office.

Lloyds Bank International is the registered business name of Lloyds Bank Corporate Markets plc in Jersey and is a participant in the Jersey Bank Depositors Compensation Scheme. The Scheme offers protection for eligible deposits of up to £50,000. Eligible deposits are deposits held by private individuals and charities. Depositor protection does not extend to corporations, small to medium sized enterprises, partnerships and trusts. The maximum total amount of compensation is capped at £100,000,000 in any 5 year period. Full details of the Scheme and banking groups covered are available on the States of Jersey website or on request.

The Isle of Man branch of Lloyds Bank Corporate Markets plc is a participant in the Isle of Man Depositors’ Compensation Scheme as set out in the Depositors’ Compensation Scheme Regulations 2010, as amended (the “Isle of Man Scheme”). The Isle of Man Scheme offers protection for ‘eligible protected deposits’ of up to £50,000 (which includes deposits by most individual persons but does not, for example, include trustees or nominees) or £20,000 for most other categories of depositor, subject to certain rules and limitations set out in the  Isle  of  Man  Scheme.  Further details of the Isle of Man Scheme are available on the Isle of Man Financial Services Authority’s website and on request.

The Guernsey branch of Lloyds Bank Corporate Markets plc is a participant in the Guernsey Banking Deposit Compensation Scheme. The Scheme offers protection for 'qualifying deposits' up to £ 50,000, subject to certain limitations. The maximum total amount of compensation is capped at £ 100,000,000 in any 5 year period. Full details are available on the Scheme's website or on request from telephone: +44 (0) 1481 722756 or post: P.O. Box 33, Dorey Court, Admiral Park, St Peter Port, Guernsey GY1 4AT. Deposits are not covered by the Financial Services Compensation Scheme under the Financial Services and Markets Act 2000 in the United Kingdom.

Deposits with the Guernsey branch of Lloyds Bank Corporate Markets plc will not be covered by any equivalent deposit compensation scheme to the Guernsey Banking Deposit Compensation Scheme in any other jurisdiction.

Complaints involving the Isle of Man branch of Lloyds Bank Corporate Markets plc that it cannot settle should be referred to the Financial Services Ombudsman Scheme in the Isle of Man. Complaints involving the Jersey and Guernsey branches of Lloyds Bank Corporate Markets plc that it cannot settle should be referred to the Channel Islands Financial Ombudsman.

View our information on how to complain.

Please note that, in relation to banking services which we provide, you might not be eligible for compensation under a deposit protection guarantee scheme available in your country of residence. If in doubt, contact your local banking regulator, visit their website or seek independent advice.

Lloyds Bank Corporate Markets plc is incorporated in England and Wales with company number 10399850 and is authorised by the Prudential Regulation Authority (PRA), registration number 763256 and regulated by the Financial Conduct Authority (FCA)and the Prudential Regulation Authority. The Jersey, Isle of Man and Guernsey branches of Lloyds Bank Corporate Markets plc are licensed by the Jersey Financial Services Commission, the Isle of Man Financial Services Authority and the Guernsey Financial Services Commission respectively. Lloyds Bank Corporate Markets plc is a wholly owned subsidiary of Lloyds Banking Group plc. The Jersey, Isle of Man and Guernsey branches of Lloyds Bank Corporate Markets plc place funds with Lloyds Bank Corporate Markets plc and thus their financial standing is linked to that of Lloyds Banking Group.

Depositors may wish to form their own view on the financial standing of Lloyds Bank Corporate Markets plc and their parent company based upon publicly available information.

Legislation or regulations in your home jurisdiction may prohibit you from entering into such a transaction with us. We reserve the right to make final determination on whether you are eligible for any products or services. Residents or Nationals of certain jurisdictions may be subject to exchange controls and should seek independent advice before entering into any transactions with us.