• Contact us


  • Help and service enquiries - 24/7

    PhoneBank

    From the UK: 08457 449900

    From outside the UK: +44 (0) 1539 736626

    Internet banking helpdesk

    From the UK: 0845 603 0955

    From outside the UK: +44 (0) 1539 741 478

    Textphone: +44 (0) 1624 640719

    General enquiries email

    How to complain

    If your complaint relates to an account held with Lloyds Bank in the UK then please submit your complaint online.

    If your complaint relates to an account held in the Isle of Man, Jersey, Guernsey, World Wide Service or Gibraltar then you can;

    Call:
    From the UK: 08457 449 900
    From outside the UK: +44 (0) 1539 736 626

    Contact your relationship manager

    Email:
    Submit your complaint online (Please provide your SORT CODE when submitting your complaint)
    customercare1@lloydsbankinternational.com

    Write to:
    Lloyds Bank International, Customer Relations, 2nd Floor, Peveril Buildings, Peveril Square, Douglas, Isle of Man,
    IM99 1SS (TNT15)

    If you have a general query please use the 'General queries email' above.

    Do not send confidential information as messages sent by email may not be secure and may be intercepted by third parties

    If you send confidential information, we cannot be responsible for any loss you may suffer as a result.

    International investments

    To contact us regarding managed portfolios

    From Europe, call +350 200 50999

    Otherwise, call +44 (0) 01534 845 550

    Mon-Fri 9am-5pm UK time

    To contact us regarding Offshore Funds by post, please write to:

    Address:
    Lloyds International Fund Managers Limited
    PO Box 311
    11-12 Esplanade
    St. Helier
    Jersey
    Channel Islands
    JE4 8ZU

    To contact us regarding Lifestyle Portfolios by post, please write to

    Address:
    Lloyds Bank International Limited
    PO Box 195
    11-12 Esplanade
    St. Helier
    Jersey
    Channel Islands
    JE4 8RS

    Open a new account or service

    Get help selecting an account or service

    From within the UK, call: 0800 055 6358

    From outside the UK, call: +44 (0) 1624 641825

    Mon-Fri 8am-6pm and Sat. 9.30am-1.30pm UK time

    Check the progress of your application:

    Worldwide: +44 (0) 1624 638 000

    Mon-Fri 8am-6pm and Sat. 9.30am-1.30pm UK time

    Email:
    internationalacctopening
    @lloydsbankinternational.com

    Posting your application and supporting documents

    PO Box 12
    Lloyds Bank International
    Account Opening Team
    Peveril Buildings
    Peveril Square
    Douglas
    Isle of Man
    IM99 1SS
  • Emergency numbers - 24/7

    Lost and stolen debit cards

    From the UK: 01539 736 626

    From outside the UK: +44 (0) 1539 736 626

    Declined cards or unrecognised transactions

    WWS customers

    Contact numbers and email

    From the UK: 08457 301996

    From outside the UK: +44 20 7839 2099

    Mon, Tue, Thu, Fri: 9am - 5pm
    Wed: 9:30am - 5pm

    Email: WorldWideService@lloydsbank.com

    Office address

    Address:
    9 Waterloo Place
    London
    SW1Y 4BE
    Tube Station: Piccadilly Circus
    Train Station: Charing Cross

    Mon, Tue, Thu, Fri: 9am - 5pm
    Wed: 9:30am - 5pm

    Email Need to know

    Protecting your personal information online

    Important information about keeping your personal information safe online:

    • Do not send confidential information as messages sent by email may not be secure and may be intercepted by third parties
    • If you send confidential information, we cannot be responsible for any loss you may suffer as a result.
  • Account Services

    Update your address

    For customers registered for Phonebank, simply call us on the number below and we can change your address.

    From the UK: 08457 449900

    From outside the UK: +44 (0) 1539 736626

    Monday to Friday 9am to 5pm UK time, excluding Bank Holidays.

    Calls may be monitored/recorded.

    For customers not registered for Phonebank you can write to us at the following address.

    Lloyds Bank International
    PO Box 103
    Change of Address Team
    Peveril Buildings
    Peveril Square Douglas
    Isle of Man
    IM99 1SS

    Close an account

    For customers registered for Phonebank, simply call us on the number below and we can close your account if the balance is under GBP 20,000.00 or the currency equivalent.

    From the UK: 08457 449900

    From outside the UK: +44 (0) 1539 736626

    Open 24/7.

    Calls may be monitored/recorded.

    For customers not registered for Phonebank or if your account balance exceeds GBP 20,000.00 or the currency equivalent then please send your request in writing to the address below.

    Lloyds Bank International
    Payments Team
    4th Floor, Peveril Buildings
    Douglas
    Isle of Man
    IM99 1SS.

    Please provide full beneficiary bank details of where you would like the closing balance sending.

    Money Transfer

    Make a payment

    If you have a current or savings account with us and are registered for our Telephone Banking Service, making a payment is easy and straightforward using our money transfer service.

    You can transfer up to £20K in a single payment with a daily limit of £30k.

    Please call us on the number below and we will capture your payment instruction.

    From the UK: 08457 449 900 From outside the UK: + 44 (0) 1539 736 626

    Monday to Friday 8.30am to 3.30pm UK Time. Limited service available on Bank Holidays.

    Calls may be monitored/recorded.

    Bereavement Guidance

    Sole accounts

    If you are acting on behalf of a deceased customer who maintained a sole account with Lloyds Bank International, please call the number below and our dedicated team will help and explain the next steps.

    When calling please have the account number and sort code of the account(s) available.

    From the UK: 01624 641711

    From outside the UK: +44 (0) 1624 641711

    Monday to Friday 9am to 5pm UK time, excluding Bank Holidays.

    Calls may be monitored/recorded.

    Joint accounts

    If you maintain a joint account with Lloyds Bank International and an account holder has passed away, please post a certified copy of the death certificate to the address below, or take it to your local Lloyds branch who will send on to us on your behalf.

    Lloyds Bank International
    Probates Team
    2nd Floor Peveril Buildings
    Peveril Square
    Douglas
    Isle of Man
    IM99 1SS

Our International services are offered by Lloyds Bank International Limited, Lloyds Bank (Gibraltar) Limited & Lloyds Investment Fund Managers Limited. See company Information.

Lloyds Bank International Limited. Registered office and principal place of business: P.O. Box 160, 25 New Street, St. Helier, Jersey JE4 8RG. Lloyds Bank International Limited is incorporated in Jersey, No. 4029 and is regulated by the Jersey Financial Services Commission to carry on deposit-taking business under the Banking Business (Jersey) Law 1991 and investment and general insurance mediation business under the Financial Services (Jersey) Law 1998. Lloyds Bank International Limited subscribes to the Jersey Code of Practice for Consumer Lending and has also notified the Jersey Financial Services Commission that it carries on money service business.

The Guernsey branch of Lloyds Bank International Limited, principal place of business PO Box 136, Sarnia House, Le Truchot, St Peter Port, Guernsey, GY1 4EN, is licensed by the Guernsey Financial Services Commission to take deposits and to carry on controlled investment business and insurance intermediary business under The Banking Supervision (Bailiwick of Guernsey) Law, 1994, The Protection of Investors (Bailiwick of Guernsey) Law, 1987 (as amended) and The Insurance Managers and Insurance Intermediaries (Bailiwick of Guernsey) Law, 2002 (as amended), respectively, and is also registered with the Guernsey Financial Services Commission as a money service provider.

The Isle of Man branch of Lloyds Bank International Limited of PO Box 111, Peveril Buildings, Peveril Square, Douglas, Isle of Man IM99 1JJ, is licensed by the Isle of Man Financial Supervision Commission to conduct deposit-taking and investment business and is registered with the Isle of Man Insurance and Pensions Authority in respect of general insurance business (intermediary).

Lloyds Bank (Gibraltar) Limited. Registered office and principal place of business: Royal Ocean Plaza, Ocean Village, Gibraltar, GX11 1AA. Registered in Gibraltar, no 99982. Regulated and authorised by the Gibraltar Financial Services Commission for the conduct of banking, investment and insurance mediation business.

Lloyds Bank International Limited and Lloyds Bank (Gibraltar) Limited are wholly owned subsidiaries of Lloyds Bank plc. Lloyds Bank plc is incorporated in the United Kingdom, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 119278, and is part of the Lloyds Banking Group. Lloyds Bank International Limited and Lloyds Bank (Gibraltar) Limited place funds with Lloyds Bank plc and thus their financial standing is linked to that of the group. Depositors may wish to form their own view on the financial standing of Lloyds Bank International Limited and Lloyds Bank (Gibraltar) Limited and their parent based upon publicly available information. Download Lloyds Bank International Limited’s latest annual financial statements. Lloyds Bank (Gibraltar) Limited’s latest annual financial statements are available through Companies’ House in Gibraltar at www.companieshouse.gi

Lloyds Investment Fund Managers Limited. Registered office: PO Box 160, 25 New Street, St Helier, Jersey JE4 8RG. Authorised by the Jersey Financial Services Commission under the Collective Investment Funds (Jersey) Law 1988.