• Telephone banking services

    PhoneBank for International and WorldWide Service Customers. Benefit from the convenience of 24/7 everyday banking. The PhoneBank is secure since you choose your own secret password and you will receive one-to-one attention every time you call.

    Useful Information

    PhoneBank Terms and Conditions  (Telephone banking services)

  • Call us to register for PhoneBank:

    From the UK:
      03457 329802

    From outside the UK:
      +44 (0) 3457 329802

    Lines are open Mon-Fri 8am-6pm
    Calls may be monitored/recorded.

  • What can you do by phone?

    With International PhoneBank you can do almost everything you can do at a branch:

    • transfer up to £20K in a single payment with a daily limit of £30k
    • check your balance
    • check transactions
    • pay bills
    • manage your standing orders
    • cancel direct debits
    • organise holiday money
    • update your address
  • Manage your money 24/7 with PhoneBank

    From the UK:

    03457 449900

    From outside the UK:

    +44 (0) 1539 736626

    Calls may be monitored/recorded.

  • Manage your business account 24/7 with Business Teleservice

    From the UK:

    0345 300 3377

    From outside the UK:

    +44 (0) 1539 448019

    Calls may be monitored/recorded.

  • Need to know

    PhoneBank is provided by the Isle of Man branch of Lloyds Bank International Limited.

    The business name Lloyds Bank PhoneBank has been registered in Jersey and the Isle of Man by Lloyds Bank International Limited, and in Gibraltar by Lloyds Bank (Gibraltar) Limited.

    To avoid telephone calls to us being intercepted or overheard, we must advise you against the use of analogue mobile or cordless phones when contacting PhoneBank. Calls to PhoneBank will be charged at the service provider's published rates for 0345 calls which apply to the location that you are calling from.

    It is the applicant's responsibility to ensure that the network and tariff selected are appropriate for their circumstances, bearing in mind that additional charges are likely to be incurred for calls made to and from outside the UK mainland when connected to a mainland-based network.

    We may monitor or record phone calls with you in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Our International services are offered by Lloyds Bank International Limited, Lloyds Bank (Gibraltar) Limited & Lloyds Investment Fund Managers Limited. See company Information. Whilst our services will be available to many customers, there are countries where, due to legal or regulatory restraints, we cannot provide them.

Rules and regulations made under the UK Financial Services and Markets Act 2000 for the protection of depositors and investors, including the Financial Services Compensation Scheme, do not apply to the financial services business of companies within the Lloyds Banking Group carried out from offices outside of the United Kingdom.

Lloyds Bank International Limited. Registered office and principal place of business: P.O. Box 160, 25 New Street, St. Helier, Jersey JE4 8RG. Lloyds Bank International Limited is incorporated in Jersey, No. 4029 and is regulated by the Jersey Financial Services Commission to carry on deposit-taking business under the Banking Business (Jersey) Law 1991 and investment and general insurance mediation business under the Financial Services (Jersey) Law 1998. Lloyds Bank International Limited subscribes to the Jersey Code of Practice for Consumer Lending and has also notified the Jersey Financial Services Commission that it carries on money service business.

The Guernsey branch of Lloyds Bank International Limited, principal place of business PO Box 136, Sarnia House, Le Truchot, St Peter Port, Guernsey, GY1 4EN, is licensed by the Guernsey Financial Services Commission to take deposits and to carry on controlled investment business and insurance intermediary business under The Banking Supervision (Bailiwick of Guernsey) Law, 1994, The Protection of Investors (Bailiwick of Guernsey) Law, 1987 (as amended) and The Insurance Managers and Insurance Intermediaries (Bailiwick of Guernsey) Law, 2002 (as amended), respectively, and is also registered with the Guernsey Financial Services Commission as a money service provider.

The Isle of Man branch of Lloyds Bank International Limited of PO Box 111, Peveril Buildings, Peveril Square, Douglas, Isle of Man IM99 1JJ is licensed by the Isle of Man Financial Services Authority to conduct deposit-taking and investment business and is also registered as an insurance intermediary in respect of general business.

Lloyds Bank (Gibraltar) Limited. Registered office and principal place of business: Royal Ocean Plaza, Ocean Village, Gibraltar, GX11 1AA. Registered in Gibraltar, no 99982. Regulated and authorised by the Gibraltar Financial Services Commission for the conduct of banking, investment and insurance mediation business.

Lloyds Bank International Limited and Lloyds Bank (Gibraltar) Limited are wholly owned subsidiaries of Lloyds Bank plc. Lloyds Bank plc is incorporated in the United Kingdom, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 119278, and is part of the Lloyds Banking Group. Lloyds Bank International Limited and Lloyds Bank (Gibraltar) Limited place funds with Lloyds Bank plc and thus their financial standing is linked to that of the group. Depositors may wish to form their own view on the financial standing of Lloyds Bank International Limited and Lloyds Bank (Gibraltar) Limited and their parent based upon publicly available information. Download Lloyds Bank International Limited’s latest annual financial statements. Lloyds Bank (Gibraltar) Limited’s latest annual financial statements are available through Companies’ House in Gibraltar at www.companieshouse.gi

Lloyds Investment Fund Managers Limited. Registered office: PO Box 160, 25 New Street, St Helier, Jersey JE4 8RG. Authorised by the Jersey Financial Services Commission under the Collective Investment Funds (Jersey) Law 1988.