• Lloyds Banking International – Internet Banking

    Former Halifax and Bank of Scotland customers

    Benefits

    • 24/7 worldwide access to your money.
    • Make free international payments. Recipient and corresponding banks abroad may charge a fee for receiving payments.
    • Enhanced security functionality.

    Useful information

    Security information

    You'll need:

    • Your User ID starting with the letter T
      This is your customer number which is included in the letter advising you of the transfer.
    • Your mobile phone
      So we can text you your unique activation code for security purposes.
Overview
  • This service is for former Halifax and Bank of Scotland customers who were transferred to a new system with Lloyds TSB International on 27th July 2012

    Why register for Internet Banking?

    • View balances and recent transactions.
    • Transfer money between your accounts.
    • Make free international payments - we won't charge you but recipient and corresponding banks abroad may charge a fee for receiving payments.
    • Send up to £30,000 per day to almost anywhere in the world (£10,000 limit per payment).
    • View, export and search recent transactions.
    • Download forms to change your name and address.
    • Update your email address and telephone numbers.
How to activate
  • Activate your Internet Banking

    It takes 5 minutes. You'll need:

    • Your User ID starting with the letter T (e.g. T123456789).
      This is your customer number which is included in the letter advising you of the transfer.
    • Your mobile phone
      So we can text you your unique activation code for security purposes.

    IMPORTANT: Please make sure we have your most current mobile phone number on record before attempting to activate your account.

    Don't have your user ID or need to update your mobile phone number?

    Please call us on:

    We'll verify your identity, update the mobile number we have for you and/or provide you with your User ID (T-number) so you can activate Internet Banking straightaway.

How secure is it?
  • We're keeping your Internet Banking service secure so you can bank online safely

  • 1 - Fraud detection systems

    We can detect unusual transactions on your account and may contact you to confirm you’re the originator of the request if we believe it may be fraudulent.

    2 - Automatic log-off

    If you accidentally forget to log off internet banking, we'll log you off automatically after 10 minutes. This reduces the risk of someone else accessing your account.

    3 - Secure login details

    Your user ID is specific to you and we will always ask you to confirm your password and 3 characters of your memorable name from a drop down list when you login. This protects you from viruses that try to capture your details, because:

    • you never give all your memorable information at once
    • you don't type your memorable information
    4 - Protection from fake log on attempts

    If someone repeatedly attempts to log on to your internet banking account with incorrect details, we disable all access to the service as a security measure. If you accidentally disable your access by entering the wrong details, you can reactivate your account easily:

    • go to the log on page
    • click on 'Forgotten password and memorable information'
    • follow the on screen instructions
    5 - Secure sessions

    When you bank online with us you are in a secure session‚ as shown by the padlock symbol at the bottom right of your browser window. This means all your personal information is encrypted with a complex code before it leaves your computer so that no one else can read it. We also use the industry standard 128-bit Secure Socket Layer (SSL) encryption.

    6 - Enhanced security procedure when you're paying someone for the first time

    When you set up a new recipient, bill payment or standing order, you'll receive an automated call asking you to confirm details about your transaction and then to enter a four digit number that will appear on your computer screen into your telephone keypad.

    All you'll need is a telephone near you. You'll be able to choose which number we call you on, provided it's a number we already hold for you.

    This ensures the instruction is genuinely coming from you. In the unlikely event that a fraudster acquires your login details, they are unlikely to have access to your phone as well. Without your phone, they won't be able to transfer money away from your accounts.

  • Our Internet Banking Guarantee

    We guarantee to refund your money in the unlikely event you experience fraud with our Internet Banking service - as long as you've been careful, for example, by taking reasonable steps to keep your security information safe.

    Find out more about using Internet Banking safely

FAQ
  • For help with Internet Banking queries, call us 24/7

    From the UK, call:

    0345 601 1977

    Outside the UK, call:

    +44 (0) 1539 725 300

    Calls may be monitored/recorded.
    Call charges may vary

  • How we can help

  •  

    Moving abroad

    Planning on working or retiring overseas? We could help you keep your finances running smoothly.

    Moving abroad (Moving abroad)

Our International services are offered by Lloyds Bank International Limited, Lloyds Bank (Gibraltar) Limited & Lloyds Investment Fund Managers Limited. See company Information. Whilst our services will be available to many customers, there are countries where, due to legal or regulatory restraints, we cannot provide them.

Rules and regulations made under the UK Financial Services and Markets Act 2000 for the protection of depositors and investors, including the Financial Services Compensation Scheme, do not apply to the financial services business of companies within the Lloyds Banking Group carried out from offices outside of the United Kingdom.

Lloyds Bank International Limited. Registered office and principal place of business: P.O. Box 160, 25 New Street, St. Helier, Jersey JE4 8RG. Lloyds Bank International Limited is incorporated in Jersey, No. 4029 and is regulated by the Jersey Financial Services Commission to carry on deposit-taking business under the Banking Business (Jersey) Law 1991 and investment and general insurance mediation business under the Financial Services (Jersey) Law 1998. Lloyds Bank International Limited subscribes to the Jersey Code of Practice for Consumer Lending and has also notified the Jersey Financial Services Commission that it carries on money service business.

The paid up capital and reserves of Lloyds Bank International Limited was £895m as at 31 December 2015.

Lloyds Bank International Limited is a participant in the Jersey Bank Depositors Compensation Scheme. The Scheme offers protection for eligible deposits of up to £50,000. Eligible deposits are deposits held by private individuals and charities. Depositor protection does not extend to corporations, small to medium sized enterprises, partnerships and trusts. The maximum total amount of compensation is capped at £100,000,000 in any 5 year period. Full details of the Scheme and banking groups covered are available on the States of Jersey website www.gov.je/dcs or on request.

The Guernsey branch of Lloyds Bank International Limited, principal place of business PO Box 136, Sarnia House, Le Truchot, St Peter Port, Guernsey, GY1 4EN, is licensed by the Guernsey Financial Services Commission to take deposits and to carry on controlled investment business and insurance intermediary business under The Banking Supervision (Bailiwick of Guernsey) Law, 1994, The Protection of Investors (Bailiwick of Guernsey) Law, 1987 (as amended) and The Insurance Managers and Insurance Intermediaries (Bailiwick of Guernsey) Law, 2002 (as amended), respectively, and is also registered with the Guernsey Financial Services Commission as a money service provider.

Lloyds Bank International Limited is a participant in the Guernsey Banking Deposit Compensation Scheme. The Scheme offers protection for 'qualifying deposits' up to £ 50,000, subject to certain limitations. The maximum total amount of compensation is capped at £ 100,000,000 in any 5 year period. Full details are available on the Scheme’s website: www.dcs.gg or on request from Telephone: +44 (0) 1481 706359 or Post: P.O. Box 53, 1 Smith Street, St Peter Port, GY1 4BD.

The Isle of Man branch of Lloyds Bank International Limited of PO Box 111, Peveril Buildings, Peveril Square, Douglas, Isle of Man IM99 1JJ is licensed by the Isle of Man Financial Services Authority to conduct deposit-taking and investment business and is also registered as an insurance intermediary in respect of general business.

Lloyds Bank International Limited is a participant in the Isle of Man Depositors’ Compensation Scheme as set out in the Depositors’ Compensation Scheme Regulations 2010.

Lloyds Bank (Gibraltar) Limited. Registered office and principal place of business: Royal Ocean Plaza, Ocean Village, Gibraltar, GX11 1AA. Registered in Gibraltar, no 99982. Regulated and authorised by the Gibraltar Financial Services Commission for the conduct of banking, investment and insurance mediation business. Lloyds Bank (Gibraltar) Limited is a participant in the Gibraltar Deposit Guarantee Scheme and a participant in the Gibraltar Investor Compensation Scheme. Details of the schemes are available on request.

Please note that, in relation to banking services which we provide, you might not be eligible for compensation under a deposit protection guarantee scheme available in your country of residence. If in doubt, contact your local banking regulator, visit their website or seek independent advice.

Lloyds Bank International Limited and Lloyds Bank (Gibraltar) Limited are wholly owned subsidiaries of Lloyds Bank plc. Lloyds Bank plc is incorporated in the United Kingdom, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 119278, and is part of the Lloyds Banking Group. Lloyds Bank International Limited and Lloyds Bank (Gibraltar) Limited place funds with Lloyds Bank plc and thus their financial standing is linked to that of the group. Depositors may wish to form their own view on the financial standing of Lloyds Bank International Limited and Lloyds Bank (Gibraltar) Limited and their parent based upon publicly available information. Download Lloyds Bank International Limited’s latest annual financial statements. Lloyds Bank (Gibraltar) Limited’s latest annual financial statements are available through Companies’ House in Gibraltar at www.companieshouse.gi.

Lloyds Investment Fund Managers Limited. Registered office: PO Box 160, 25 New Street, St Helier, Jersey JE4 8RG. Authorised by the Jersey Financial Services Commission under the Collective Investment Funds (Jersey) Law 1988.

View our our information on how to complain.

Legislation or regulations in your home jurisdiction may prohibit you from entering into such a transaction with us. We reserve the right to make final determination on whether you are eligible for any products or services. Residents or Nationals of certain jurisdictions may be subject to exchange controls and should seek independent advice before entering into any transactions with us.

Please note that, in relation to banking services which we provide, you might not be eligible for compensation under a deposit protection guarantee scheme available in your country of residence. If in doubt, contact your local banking regulator, visit their website or seek independent advice.