• Contact us


  • Help and service enquiries - 24/7

    PhoneBank

    From the UK: 08457 449900

    From outside the UK: +44 (0) 1539 736626

    Internet banking helpdesk

    From the UK: 0845 603 0955

    From outside the UK: +44 (0) 1539 741 478

    Textphone: +44 (0) 1624 640719

    General enquiries email

    How to complain

    If your complaint relates to an account held in the Isle of Man, Jersey, Guernsey, World Wide Service or Gibraltar then you can;

    Call:
    From the UK: 08457 449 900
    From outside the UK: +44 (0) 1539 736 626

    Contact your relationship manager

    Email:
    submit your complaint online
    Complaints@lloydsbankinternational.com

    Please provide full details including your account name, account number and sort code.

    Write to:
    Lloyds Bank International, Customer Relations, 2nd Floor, Peveril Buildings, Peveril Square, Douglas, Isle of Man,
    IM99 1SS (TNT15)

    If your complaint relates to an account held with Lloyds Bank in the UK then please submit your complaint online.

    If you have a general query please use the 'General queries email' above.

    International investments

    To contact us regarding managed portfolios

    From Europe, call +350 200 50999

    Otherwise, call +44 (0) 01534 845 550

    Mon-Fri 9am-5pm UK time

    To contact us regarding Offshore Funds by post, please write to:

    Address:
    Lloyds International Fund Managers Limited
    PO Box 311
    11-12 Esplanade
    St. Helier
    Jersey
    Channel Islands
    JE4 8ZU

    To contact us regarding Lifestyle Portfolios by post, please write to

    Address:
    Lloyds Bank International Limited
    PO Box 195
    11-12 Esplanade
    St. Helier
    Jersey
    Channel Islands
    JE4 8RS

    Open a new account or service

    Get help selecting an account or service

    From within the UK, call: 0800 055 6358

    From outside the UK, call: +44 (0) 1624 641825

    Mon-Fri 8am-6pm and Sat. 9.30am-1.30pm UK time

    Check the progress of your application:

    Worldwide: +44 (0) 1624 638 000

    Mon-Fri 8am-6pm and Sat. 9.30am-1.30pm UK time

    Email:
    internationalacctopening
    @lloydsbankinternational.com

  • Emergency numbers - 24/7

    Lost and stolen debit cards

    From the UK: 0800 096 9779

    From outside the UK: +44 (0) 1702 278 270

    Declined cards or unrecognised transactions

    WWS customers

    Contact numbers and email

    From the UK: 08457 301996

    From outside the UK: +44 20 7839 2099

    Mon, Tue, Thu, Fri: 9am - 5pm
    Wed: 9:30am - 5pm

    Email: WorldWideService@lloydsbank.com

    Office address

    Address:
    9 Waterloo Place
    London
    SW1Y 4BE
    Tube Station: Piccadilly Circus
    Train Station: Charing Cross

    Mon, Tue, Thu, Fri: 9am - 5pm
    Wed: 9:30am - 5pm

    Email Need to know

    Protecting your personal information online

    Important information about keeping your personal information safe online:

    • Do not send confidential information as messages sent by email may not be secure and may be intercepted by third parties
    • If you send confidential information, we cannot be responsible for any loss you may suffer as a result.

Our International services are offered by Lloyds Bank International Limited, Lloyds Bank (Gibraltar) Limited & Lloyds Investment Fund Managers Limited. See company Information.

Lloyds Bank International Limited.  Registered office and principal place of business: P.O. Box 160, 25 New Street, St. Helier, Jersey JE4 8RG. Registered in Jersey, number 4029. Regulated by the Jersey Financial Services Commission. We abide by the Jersey Code of Practice for Consumer Lending.

Lloyds Bank (Gibraltar) Limited.  Registered office and principal place of business: Royal Ocean Plaza, Ocean Village, Gibraltar, GX11 1AA. Registered in Gibraltar, no 99982. Regulated and authorised by the Gibraltar Financial Services Commission for the conduct of banking, investment and insurance mediation business.

Lloyds Bank International Limited and Lloyds Bank (Gibraltar) Limited are wholly owned subsidiaries of Lloyds Bank plc. Lloyds Bank plc is incorporated in the United Kingdom, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 119278, and is part of the Lloyds Banking Group. Lloyds Bank International Limited and Lloyds Bank (Gibraltar) Limited place funds with Lloyds Bank plc and thus their financial standing is linked to that of the group. Depositors may wish to form their own view on the financial standing of Lloyds Bank International Limited and Lloyds Bank (Gibraltar) Limited and their parent based upon publicly available information. Download Lloyds Bank International Limited’s latest annual financial statements. Lloyds Bank (Gibraltar) Limited’s latest annual financial statements are available through Companies’ House in Gibraltar at www.companieshouse.gi

Lloyds Investment Fund Managers Limited. Registered office: PO Box 160, 25 New Street, St Helier, Jersey JE4 8RG.  Authorised by the Jersey Financial Services Commission under the Collective Investment Funds (Jersey) Law 1988.